MCV.CX / Sales and support
Sales and support
in one inbox.
Next to orders and ad source.
Every lead and every conversation lands in one shared inbox, beside the customer's orders and the ad that brought them in.
Everything a customer says,
in one place.
Inbox
One shared queue with assignment and internal notes.
Inbox →02Leads
A pipeline from first touch, with duplicates merged and the source kept.
Leads →03Channels
Email first, with more channels added over time.
Channels →04Tickets
Support tickets with SLAs and satisfaction surveys.
Tickets →05AI
Drafts first. A person sends, with guardrails and a kill switch.
AI →06Orders
The MCV Pay order and refund panel, inside the conversation.
Orders →Answer with the whole picture.
The conversation, the customer's orders and the campaign that brought them in sit on one screen, so nobody has to ask twice.
- OrdersMCV Pay orders and refunds.
- Ad sourceThe MCV.AD campaign behind the lead.
- HistoryEvery thread with that customer.
- NotesInternal notes the customer never sees.
From first message to resolved.
- ArrivesAny channel lands in the shared inbox.
- MatchedLinked to the customer and their orders.
- AssignedRouted to the right person.
- DraftedAI can suggest a draft for a person to review.
- AnsweredA person replies.
- ResolvedClosed, with the history kept.
- MeasuredResponse times and satisfaction tracked.
We label what's not built yet.
MCV.CX is rolling out in stages. Every feature on this site says whether it's there at launch or coming later. Nothing is shown as live before it is.
| Feature | What it does | Status |
|---|---|---|
| Shared inbox | Email, assignment and notes | At launch |
| Leads pipeline | Dedupe and source | At launch |
| Tickets and SLAs | Support queue | Coming later |
| Orders panel | MCV Pay orders and refunds | Coming later |
| SMS, chat, WhatsApp, DMs | More channels | Coming later |
| Phone | Inbound and outbound voice | Coming later |
Put sales and support in one place.
Tell us how your customers reach you today.